Get In Touch
Fill out the form below and our team will respond within 2-4 business hours.
Request Assistance
Tell us about your situation and select the service you need. We will get back to you promptly.
Contact Information
Office Address
Level 12, 201 Elizabeth Street
Sydney NSW 2000
Australia
Business Hours
Monday - Friday: 8:00 AM - 6:00 PM AEST
Saturday: 9:00 AM - 2:00 PM AEST
Sunday: Closed
Response Time
We aim to respond to all enquiries within 2-4 business hours during operating hours. Urgent cases submitted through the Traveller Assistance service receive priority handling.
What Happens Next?
We Receive Your Request
Your enquiry is logged and assigned to a specialist based on the service you selected.
Initial Review
Our team reviews your situation and prepares a preliminary assessment of your case.
We Contact You
You receive an email with our assessment and next steps, including payment details if applicable.
Service Begins
Once confirmed, we begin working on your card recovery according to your chosen package.