Our Services
Comprehensive assistance packages designed to help you recover your retained ATM card quickly and efficiently.
Card Recovery Packages
Select the level of support that matches your needs. All services include access to our knowledge base and email support.
Standard Recovery Guidance
Perfect for straightforward situations where you need clear instructions and proper documentation templates.
- Step-by-step recovery guide
- Bank-specific document templates
- Email support for 7 days
- FAQ and troubleshooting guide
Express Consultation
Speak directly with a specialist who will assess your situation and provide personalised guidance.
- 30-minute phone consultation
- Personalised action plan
- All Standard package inclusions
- Priority email support for 14 days
Full Bank Liaison Package
We handle all communications with your bank, following up until your card matter is completely resolved.
- Direct bank communication on your behalf
- Document preparation and submission
- Follow-up calls and progress tracking
- Support until resolution (up to 30 days)
Urgent Traveller Assistance
Expedited service for travellers who need immediate help accessing funds while away from home.
- Same-day initial consultation
- Emergency fund access guidance
- Coordination with travel insurance
- 24-hour support line access
Business Card Recovery
Specialised service for company cards with additional compliance documentation requirements.
- Business-specific procedures
- Corporate liaison services
- Compliance documentation support
- Dedicated account manager
Fraud Protection Review
If your card was retained due to suspected fraud, we help you clear your account and restore access.
- Fraud case assessment
- Identity verification assistance
- Bank security team liaison
- Account restoration support
How Our Process Works
Initial Contact
Reach out via our contact form with details about your situation. We typically respond within 2-4 hours during business hours.
Assessment
We review your case and determine the best course of action based on the bank involved and circumstances of the retention.
Action Plan
You receive a detailed plan outlining every step needed to recover your card, including all necessary documentation.
Support and Follow-Up
Depending on your package, we either guide you through the process or handle communications directly with the bank.
Resolution
Your card is recovered or replaced, and you have full access to your account again. We confirm completion and close your case.