GDPR Compliance

Although Muse-storm is based in Australia and primarily serves Australian customers, we respect the privacy rights of individuals from the European Economic Area (EEA) who may access our website. This page provides additional information about how we comply with the General Data Protection Regulation (GDPR) for EEA residents.

1. Data Controller

Muse-storm acts as the data controller for personal information collected through this website. Our contact details are:

Muse-storm
Level 12, 201 Elizabeth Street
Sydney NSW 2000, Australia
Email: [email protected]

2. Legal Basis for Processing

We process personal data on the following legal bases:

• Contract Performance: Processing necessary to provide our services to you
• Legitimate Interests: Processing for our legitimate business interests, such as improving our services and website security
• Consent: Where you have given explicit consent, such as for marketing communications
• Legal Obligations: Processing necessary to comply with legal requirements

3. Your Rights Under GDPR

If you are an EEA resident, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes it was collected.

Right to Restriction of Processing

You have the right to request that we limit the processing of your personal data in certain circumstances.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw your consent at any time.

4. International Data Transfers

As we are based in Australia, any personal data you provide to us will be transferred to and processed in Australia. Australia is recognised by the European Commission as providing adequate data protection. Where we use service providers who may process data outside Australia or the EEA, we ensure appropriate safeguards are in place.

5. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected. Our standard retention period for service records is seven years from the completion of services, unless a longer period is required by law.

6. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

7. Exercising Your Rights

To exercise any of your rights under GDPR, please contact us at [email protected]. We will respond to your request within one month. In some cases, we may need to verify your identity before processing your request.

8. Complaints

If you are not satisfied with our response to a data protection concern, you have the right to lodge a complaint with your local data protection authority. In Australia, this is the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Notice

We may update this GDPR compliance notice from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

For any questions regarding GDPR compliance or to exercise your data protection rights, please contact:

Email: [email protected]
Address: Level 12, 201 Elizabeth Street, Sydney NSW 2000, Australia