Privacy Policy

Last updated: November 2024

Muse-storm ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We collect information that you voluntarily provide to us when you:

  • Fill out forms on our website
  • Contact us via email or through our contact form
  • Request our services
  • Subscribe to communications from us

Personal Information

The personal information we may collect includes:

  • Name and contact details (email address)
  • Information about your card retention situation
  • Banking institution details (not account numbers)
  • Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information including:

  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring website addresses
  • IP address (anonymised where possible)

2. How We Use Your Information

We use the information we collect to:

  • Provide and deliver our card recovery assistance services
  • Respond to your enquiries and requests
  • Communicate with you about your case and our services
  • Improve our website and services
  • Comply with legal obligations
  • Protect against fraudulent or illegal activity

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who assist us in operating our business (e.g., email services, website hosting)
  • Legal Requirements: When required by law or to respond to legal process
  • Protection: To protect our rights, privacy, safety, or property
  • With Your Consent: When you have given us explicit permission

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain client records for seven years following the completion of services.

6. Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about how we use cookies, please refer to our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]
Address: Level 12, 201 Elizabeth Street, Sydney NSW 2000, Australia